Shipping policy
1. General
Swiss Scoots delivers ordered products to the delivery address provided. Products may be shipped from Switzerland or EU warehouses.
2. Delivery Times
Switzerland: approx. 2-5 business days. EU warehouse: approx. 5-8 business days. Times start after payment receipt.
3. Shipping Costs
Shipping costs are shown during checkout before completing the order.
4. Partial Deliveries
Swiss Scoots may make partial deliveries if not all items are available simultaneously.
5. Transfer of Risk
Risk transfers to the customer upon handover to the shipping carrier.
6. Delivery Delays
Stated delivery times are non-binding estimates, not guaranteed delivery dates. A fixed date is binding only if Swiss Scoots has expressly confirmed it in writing; otherwise this is not a fixed-date transaction. Exceeding an estimated delivery time is not a breach of contract and does not automatically entitle the customer to withdraw, refuse payment, reduce the price, obtain substitute goods at Swiss Scoots’ expense, or claim damages.
Before asserting any rights due to a delay, the customer must grant Swiss Scoots a reasonable grace period of at least 14 days in writing. Withdrawal without a prior grace period is excluded to the extent permitted by law.
Delays for which Swiss Scoots is not responsible – in particular delays caused by suppliers, carriers, customs, shortages, high demand, force majeure or official measures – do not constitute default and reasonably extend the delivery time.
If a product is temporarily unavailable or its procurement is significantly delayed, Swiss Scoots may, at its option, deliver later, offer an equivalent replacement product, or refund the amount paid for the affected product. No further claims exist in this case.
To the extent permitted by law, Swiss Scoots is not liable for indirect or consequential damages, lost profit, loss of use, costs of substitute or rental devices, or missed deadlines resulting from a delivery delay. Any liability is limited to the value of the affected product.