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The fastest way for questions about an order, a model or an open case.
Write on WhatsAppSwiss support. Always here for you.
Service & support. Simple. Personal. Swiss.
We are more than an online shop. At Swiss Scoots you get expert advice, fast help and reliable service – before, during and after your purchase.
Contact support now- WhatsAppThe fastest way for questions about an order, a model or an open case.
- EmailFor detailed descriptions, photos, videos or receipts.
- Contact formA structured request with your order number – ideal for warranty and complaint cases.
- Warranty and complaint casesEvery case is different. We review each request individually and agree the procedure with you. The terms that apply to your purchase are binding.
For detailed descriptions, photos, videos or receipts.
Send an emailContact form
Order number, request, contact
A structured request with your order number – ideal for warranty and complaint cases.
Go to the contact formSupport
How we handle it
Transparent in four steps.
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Get in touch directly
Write to us on WhatsApp, by email or via the contact form and describe your request in your own words.
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Send your order number and evidence
Your order number helps, along with photos or a short video showing the situation.
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We review and coordinate
We look at the case, assess it and agree the next steps with you – and with the manufacturer where needed.
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An agreed solution that fits
We look for a solution within warranty, goodwill and the applicable terms – tailored to your specific case.
Warranty and complaint cases
Every case is different. We review each request individually and agree the procedure with you. The terms that apply to your purchase are binding.
We review every case individually and agree the procedure with you. The warranty and the terms that apply to your purchase are binding.
Support
Matching categories for your request
Ready for your next ride?
Discover our e-scooters, e-bikes and accessories – with Swiss support.