Return and Refund Policy

1. Returns

Swiss Scoots voluntarily offers the option to request a return. No statutory right of return exists in Switzerland. Returns require prior written consent. Requests must be made within 14 days of receipt. Products must be unused, undamaged, complete and in original packaging with all accessories.

2. Excluded Products

Used e-scooters and ridden or assembled products cannot be returned.

3. Return Process

Contact Swiss Scoots in writing before returning any item. Unsolicited returns will not be accepted. Return shipping is generally at the customer's expense.

4. Refunds

After inspection of returned goods, Swiss Scoots refunds via the original payment method. Shipping costs are generally not refunded.

5. Cancellations

A cancellation by the customer requires an important, comprehensible reason (e.g. an accidental duplicate order or a demonstrable ordering error). A mere change of mind, lack of interest, a different purchase decision or similar reasons without a factual basis do not entitle the customer to cancel. A cancellation becomes effective only once Swiss Scoots has expressly confirmed it in writing. Swiss Scoots may reject a cancellation request if there is no important reason or if the order has already been processed, packed, shipped or ordered from the supplier.